Cancellation, Rescheduling and Refund Policy

Effective Date: 17th April 2026

This Cancellation, Rescheduling and Refund Policy applies to all tattoo, piercing, permanent makeup, consultation, design, touch-up and related services booked with Guns and Inks Tattoos, Piercings and PMU (“Studio”, “we”, “us”, “our”). By booking an appointment, paying a deposit or advance, or attending an appointment, you acknowledge and agree to this Policy, subject always to your legal rights under applicable law.

1. Booking Deposits and Advance Payments

1.1. The Studio may require a deposit or advance payment to secure an appointment.

1.2. Any deposit or advance payment is taken to reserve appointment time, allocate artist or practitioner availability, and cover preliminary administrative, consultation and design preparation work where applicable.

1.3. Unless otherwise agreed by the Studio in writing, deposits are non-transferable to another person and may only be adjusted against the same client’s booked service.

1.4. Where custom design, consultation-based design work, drawing, stencil preparation, sizing revisions or other preparatory work has been carried out, the value of such work may be deducted from any refundable amount.

2. Client Cancellations

2.1. If you cancel your appointment at least 48 hours before the scheduled appointment time, the Studio will refund the amount paid, less any reasonable deduction for custom design, preparation or other work already completed specifically for your appointment.

2.2. If you cancel your appointment less than 48 hours before the scheduled appointment time, the deposit or advance payment will ordinarily be forfeited.

2.3. If any custom artwork, stencil development, reference preparation, sizing revisions, jewellery allocation, consultation-based design work or other client-specific preparation has already been completed, the Studio may deduct a reasonable amount for such work before issuing any refund.

2.4. Any balance approved by the Studio after such deduction may, at the Studio’s discretion, be retained as a credit for the same client and the same service or design, to be used within a period specified by the Studio.

3. Client Rescheduling

3.1. If you wish to reschedule your appointment, you must provide at least 24 hours notice before the scheduled appointment time.

3.2. Rescheduling is subject to artist, practitioner and studio availability.

3.3. Where sufficient notice is given, the Studio will use reasonable efforts to transfer the booking and deposit to a new appointment date.

3.4. Repeated rescheduling, last-minute rescheduling, or rescheduling after material preparation work has begun may result in forfeiture of the deposit or a requirement for an additional deposit before a new appointment is confirmed.

3.5. If the Studio cannot accommodate the requested replacement date, the cancellation provisions of this Policy will apply.

4. Late Arrivals and No-Shows

4.1. Clients are required to arrive on time for their appointment.

4.2. If you arrive more than 15 minutes late, the Studio may, at its discretion:
(a) shorten the appointment;
(b) reschedule the appointment; or
(c) treat the appointment as a late cancellation or no-show.

4.3. If the appointment cannot proceed because of your late arrival, the deposit or advance payment may be forfeited.

4.4. Failure to attend an appointment without notice will be treated as a no-show, and all amounts paid for that appointment may be forfeited.

5. Studio Cancellations and Postponements

5.1. The Studio reserves the right to cancel, postpone or discontinue an appointment where reasonably necessary due to artist or practitioner illness, emergency, equipment failure, supply issues, operational issues, safety concerns, force majeure or any circumstance beyond the Studio’s reasonable control.

5.2. Where the Studio cancels an appointment before the service begins, the Studio may offer either:
(a) a rescheduled appointment; or
(b) a refund of the amount paid for that appointment.

5.3. The Studio’s liability for cancellation by the Studio shall be limited to the amount actually paid to the Studio for the affected appointment, except where otherwise required by law.

6. Refunds

6.1. Except as expressly stated in this Policy, payments are generally non-refundable once the service has been provided, commenced, or once appointment time has been reserved and client-specific preparation work has been undertaken.

6.2. Refunds will not ordinarily be given for:
(a) change of mind;
(b) dissatisfaction arising after prior approval of the design, placement, jewellery selection or treatment plan;
(c) pain, discomfort, redness, swelling or other normal effects associated with the procedure;
(d) healing variations, pigment retention issues, jewellery settling, migration, rejection, fading, scabbing, peeling or other outcomes affected by anatomy, skin type, lifestyle or aftercare;
(e) failure by the client to follow aftercare instructions;
(f) refusal to complete a service where the client arrives intoxicated, behaves abusively or unsafely, cannot provide informed consent, fails to provide valid identification where required, or is otherwise unfit for treatment.

6.3. Where a refund is approved, the Studio may deduct:
(a) the value of consultation, custom design, preparation or setup work already carried out;
(b) the value of any service already delivered; and
(c) any non-recoverable transaction or payment processing charges, to the extent legally permissible.

6.4. Approved refunds will usually be processed within 7 to 14 business days, subject to payment provider and banking timelines.

6.5. Notwithstanding any other provision of this Policy, where the Studio declines to carry out a service due to a contraindication identified by the Studio before the procedure begins, the Studio may refund the full amount paid for that appointment.

7. Contraindications and Studio Right to Decline Service

7.1. The Studio reserves the right to refuse, postpone or discontinue any tattoo, piercing, permanent makeup or related service where, in the Studio’s reasonable professional opinion, there is any medical, anatomical, dermatological, consent-related, hygiene-related or other contraindication that makes the requested service unsafe, unsuitable or inadvisable.

7.2. Contraindications may include, without limitation, active skin irritation, infection, inflammation, rash, open wound, sunburn, unsuitable anatomy, allergy concerns, pregnancy-related restrictions where applicable, undisclosed or newly identified medical conditions, medication affecting bleeding or healing, intoxication, inability to provide informed consent, or any other condition that may compromise safety, healing or the quality of the result.

7.3. Where the Studio identifies a contraindication before the service begins and decides not to proceed, the Studio reserves the right to cancel the appointment and refund the full amount paid for that service appointment.

7.4. Where a contraindication is identified after the appointment has started, or after consultation, design, preparation, sterilisation, setup or other work has already been carried out specifically for that appointment, the Studio may determine an appropriate refund, if any, having regard to the work already completed, except where the Studio decides in its discretion to issue a full refund.

7.5. Nothing in this clause limits the Studio’s right to refuse service for safety, behavioural or legal reasons, or affects the client’s rights under applicable law.

8. Custom Designs, Artwork and Preparation Time

8.1. Tattoo, PMU and certain piercing services may involve custom creative or technical preparation before the appointment date.

8.2. Consultation, drawing, redrawing, resizing, style development, reference collation, placement planning, stencil preparation, jewellery sourcing or similar custom work may be charged separately or deducted from any refundable amount.

8.3. Once material custom design or preparation work has commenced, that portion of the payment is ordinarily non-refundable, except where required by law or where the Studio expressly agrees otherwise in writing.

9. Jewellery, Consumables and Hygiene-Sensitive Items

9.1. For health, hygiene and safety reasons, jewellery that has been opened, handled for insertion, inserted, custom ordered, sterilised for use or otherwise prepared for a specific client is non-returnable and non-refundable or where otherwise required by law.

9.2. Single-use sterile items, opened consumables and opened aftercare products are non-returnable and non-refundable once opened, prepared or used.

10. Refusal or Discontinuation of Service

10.1. The Studio reserves the right to refuse, postpone or discontinue any service where reasonably necessary for health, safety, hygiene, consent, legal, technical or behavioural reasons.

10.2. This includes, without limitation, cases involving intoxication, threatening or abusive conduct, inability to provide informed consent, concerns regarding age or identity, undisclosed medical contraindications, unsuitable skin condition, infection risk, excessive bleeding concerns, or non-compliance with studio instructions.

10.3. In such cases, the Studio may retain all or part of the amount paid to cover lost appointment time, preparation work and costs already incurred, unless the Studio determines otherwise under Section 7 of this Policy.

11. Client Conduct and Zero-Tolerance Policy

11.1. The Studio maintains a zero-tolerance policy in relation to abusive, threatening, intimidating, discriminatory, violent or otherwise unacceptable behaviour toward staff, artists, practitioners or other clients.

11.2. Any such behaviour may result in immediate refusal of service, removal from the premises, cancellation of the appointment and forfeiture of monies paid, without prejudice to any other rights or remedies available to the Studio.

12. Touch-Ups and Healed Results

12.1. Healing results vary from person to person and depend on anatomy, skin type, placement, aftercare, lifestyle and other factors outside the Studio’s control.

12.2. A touch-up, review appointment or correction, if offered, is governed by the Studio’s separate touch-up requirements and does not constitute a refund.

12.3. The Studio does not guarantee that a healed tattoo, piercing or PMU result will look identical to its fresh appearance.

13. Statutory Rights

13.1. Nothing in this Policy excludes, restricts or limits any rights or remedies that cannot lawfully be excluded under applicable law.

13.2. In the event of any inconsistency between this Policy and mandatory legal requirements, those mandatory legal requirements shall prevail.

14. Contact Details

For any cancellation, rescheduling, refund request or policy-related query, please contact:

Guns and Inks Tattoos, Piercings and PMU
105, First Floor, Sri Mytri Square, Opp. Sharath City Capital Mall, Above Barbeque Nation, Kothaguda, Hyderabad – 500084
WhatsApp: +91 88868 86600
Email: legal@gunsandinks.com

15. Acceptance

By booking an appointment with Guns and Inks Tattoos, Piercings and PMU, you confirm that you have read, understood and accepted this Cancellation, Rescheduling and Refund Policy.