Guns and Inks Tattoos, Piercings and PMU

1. Introduction

This Privacy Policy explains how Guns and Inks Tattoos, Piercings and PMU (“Guns and Inks”, “we”, “us”, “our”) collects, uses, stores, shares and otherwise processes personal data through this website and related website-connected interactions.

This Policy is written to meet the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and its rules. By using this website or submitting your data through it, you acknowledge this Privacy Policy.

2. Who we are

Business name: Guns and Inks Tattoos, Piercings and PMU
Address: 105, First Floor, Sri Mytri Square, Opp. Sarath City Capital Mall, Above Barbeque Nation, Kothaguda, Kondapur, Hyderabad, Telangana 500084, India
Email: info@gunsandinks.com
Phone / WhatsApp: +91 88868 86600

3. Scope of this Privacy Policy

This Privacy Policy applies to personal data collected through:

• the website

• contact forms

• enquiry forms

• booking requests

• consultation requests

• uploads and attachments submitted through website forms

• newsletter or marketing sign-ups

• cookies and similar technologies

• communications initiated through website-linked channels

It also covers the online consent form. Paper forms and ID copies collected in the studio are handled with the same care and retention rules.

4. Personal data we may collect

Depending on your interaction with the website, we may collect:

• full name

• phone number

• email address

• location or city details provided by you

• service interests and preferences

• appointment and booking details

• consultation details

• messages, enquiry content and notes

• uploaded images, files, references and inspiration material

• browser type, device data, IP address and usage data

• marketing preferences

• limited payment-related details where relevant through connected providers

Where you choose to provide it, we may also collect limited health, skin, allergy or suitability-related information, date of birth and the last four digits of a government ID through the consent form or booking forms. We treat health information as sensitive and use it only to check that a service is safe for you.

5. How we collect personal data

We may collect personal data:

• directly from you when you fill in forms, request bookings or contact us

• from uploaded files or reference images you submit

• through website cookies, analytics and tracking technologies

• through booking platforms, communication tools and integrations connected to the website

• through follow-up communications arising from website enquiries

6. Purposes for which we use personal data

We may use personal data to:

• respond to enquiries

• process consultation and booking requests

• review service suitability

• contact you regarding your enquiry, appointment or service

• administer bookings, deposits and appointment logistics

• provide customer support

• improve the website and user experience

• maintain internal records

• manage complaints, disputes and service issues

• detect and prevent misuse, fraud or abuse

• comply with legal, regulatory or safety obligations

• send marketing, updates or promotional communications where permitted

7. Grounds for processing

Under the DPDP Act, we process personal data:

• based on your consent, given when you submit a form or booking

• for legitimate uses you have voluntarily provided the data for, such as a booking you asked for

• where required to comply with Indian law, a court order or a request from a lawful authority

• for medical emergencies or safety at the studio

You can withdraw consent at any time by contacting us. This will not affect processing already done, but we may then be unable to provide the service.

8. Marketing communications

If you opt in, subscribe, submit an enquiry, request a consultation or otherwise provide your details in a way that allows follow-up, we may send communications relating to:

• tattoos

• piercings

• PMU

• offers

• campaigns

• new services

• appointment reminders

• aftercare follow-up

• promotions and events

You may opt out of marketing at any time by:

• using an unsubscribe function where available

• replying to request removal

• contacting us directly at info@gunsandinks.com

Opting out of marketing will not prevent us from sending service-related or administrative communications where necessary.

9. Cookies and similar technologies

We may use cookies and similar technologies for:

• website functionality

• remembering preferences

• analytics and performance measurement

• security

• audience measurement

• advertising or remarketing, where such tools are in use

Cookies may be placed by us or by third-party tools integrated into the website.

You can manage cookies through your browser settings, but disabling certain cookies may affect site functionality.

10. Analytics, pixels and advertising technologies

Where implemented, we may use analytics, pixels or similar tools to understand how visitors interact with the website and to improve advertising or audience targeting.

This may include:

• traffic measurement

• page-performance analysis

• remarketing or campaign measurement

• audience segmentation

• lead attribution

If you use privacy controls, browser settings or consent tools to limit such technologies, website functionality or measurement may be affected.

11. Booking, CRM and communication systems

Personal data submitted through the website may be processed or stored within connected systems used for:

• appointment management

• CRM or lead tracking

• internal administration

• messaging

• email communication

• follow-up communication

• customer service management

Such systems may be provided by third-party vendors acting on our behalf or operating under their own terms.

12. Sharing of personal data

We do not sell personal data.

We may share personal data with third parties only where reasonably necessary, including:

• website hosting and site management providers

• booking and appointment software providers

• CRM and communication tools

• email and messaging service providers

• analytics and advertising providers

• payment processors

• IT, maintenance, compliance or operational support providers

• legal, regulatory or law enforcement bodies where required

• professional advisers, insurers or auditors where reasonably necessary

We require service providers to handle data appropriately, but their processing may also be subject to their own legal and contractual obligations.

13. International or third-party platform processing

Some website tools, booking systems, analytics providers, communication platforms or cloud services may process data outside your immediate location or through third-party infrastructure.

By using the website and submitting your information, you acknowledge that data may be processed outside India through such systems where reasonably necessary for service administration, security, hosting, communication or analytics, subject to any restrictions notified by the Government of India under the DPDP Act.

14. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

• responding to enquiries

• administering appointments and bookings

• retaining service communication records

• handling disputes or complaints

• complying with legal, tax, audit, safety or operational obligations

• maintaining suppression or opt-out records where required

• retaining marketing records until you opt out or they are no longer reasonably needed

Retention periods may vary according to the nature of the information and the purpose for which it was collected. Consent forms and booking records are kept for 3 years after your last visit, then deleted.

15. Data security

We take reasonable technical, physical and organizational measures to protect personal data from unauthorized access, misuse, disclosure, loss, alteration or destruction.

However, no website, transmission method or digital storage system is completely secure. If a personal data breach occurs, we will inform affected people and the Data Protection Board of India as the DPDP Act requires.

16. Accuracy of information

You are responsible for ensuring that the personal data you provide is accurate, complete and up to date.

If your information changes, you should notify us so we can update our records where appropriate.

17. Children’s data

Under the DPDP Act, anyone under 18 is a child. Bookings or forms for a child must be made by a parent or lawful guardian, who gives consent on the child's behalf.

We do not use children's data for tracking, behavioural monitoring or targeted advertising.

If you believe a child has provided personal data improperly, please contact us so the matter can be reviewed.

18. Your rights and choices

Subject to applicable law, you may have the right to:

• request access to personal data held about you

• request correction of inaccurate or incomplete data

• request deletion or erasure where appropriate

• withdraw consent where processing is based on consent

• object to or opt out of marketing communications

• ask how your data is being used or shared

• have a grievance resolved, and nominate another person to exercise your rights if you die or become incapacitated

We may request information to verify your identity before actioning certain requests. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

19. Third-party websites

This website may contain links to third-party websites, booking services, maps, social channels or other platforms. We are not responsible for the privacy practices of those third parties. You should review their policies separately.

20. Policy updates

We may amend this Privacy Policy from time to time. Any updated version becomes effective when published on this website unless stated otherwise.

21. Contact and privacy requests

If you have any questions, concerns, grievances or privacy-related requests, please contact our Grievance Officer: Rita, Guns and Inks (info@gunsandinks.com, +91 88868 86600). We aim to respond within 30 days.

Guns and Inks Tattoos, Piercings and PMU
105, First Floor, Sri Mytri Square, Opp. Sarath City Capital Mall, Above Barbeque Nation, Kothaguda, Kondapur, Hyderabad, Telangana 500084, India
Email: info@gunsandinks.com
Phone / WhatsApp: +91 88868 86600